§ 1. [Definitions]

1. Working Days – days from Monday to Friday, excluding public holidays.
2. Delivery – the act of delivering the Goods specified in the order to the Customer by the Seller through the Supplier.
3. Supplier – an entity cooperating with the Seller in the delivery of Goods, according to the list available at https://sklep.bkfmyjnie.pl/warunki-dostawy,18.
4. Password – a sequence of characters chosen by the Customer during Registration, securing access to the Customer Account.
5. Customer – an entity for whom services may be provided electronically or with whom a Sales Agreement may be concluded, in accordance with these Terms and applicable law.
6. Consumer – a natural person entering into a legal transaction with an entrepreneur not directly related to their business or professional activity, including a natural person who is an entrepreneur concluding a Sales Agreement directly related to their business activity, provided that the content of the Sales Agreement indicates it does not have a professional character for this entrepreneur (in particular based on the scope of their activity available under the CEIDG regulations).
7. Customer Account – an individual panel assigned to each Customer, activated by the Seller after Registration and conclusion of the Customer Account management service agreement.
8. Login – the unique identifier chosen by the Customer, consisting of characters, required along with the Password to create a Customer Account; the Login is the Customer’s valid email address.
9. Entrepreneur – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by law, conducting business or professional activity and engaging in related legal transactions.
10. Terms and Conditions – these Terms and Conditions.
11. Registration – a factual action performed as specified in these Terms, required to use all functionalities of the Online Store.
12. Seller – „BKF MYJNIE BEZDOTYKOWE” sp. z o.o., Skarbimierzyce 22, 72-002 Dołuje, Poland; NIP 7822370146; REGON 300392077; BDO 000018553; KRS 0000262269; email: sklep@bkfmyjnie.pl; owner of the Online Store.
13. Online Store Website – web pages through which the Seller operates the Online Store at www.sklep.bkfmyjnie.pl.
14. Goods – a product presented by the Seller via the Online Store Website that may be the subject of a Sales Agreement.
15. Durability – the ability of the Goods to maintain their function and properties during normal use.
16. Durable Medium – a material or tool enabling the Customer or Seller to store information addressed personally to them so as to allow future access for a period appropriate to its purpose and enabling reproduction in an unaltered form.
17. Sales Agreement – a remote sales agreement concluded under these Terms between the Customer and the Seller.
18. Cookies – files stored on the Customer’s device while using the Online Store Website. Details: Privacy Policy / Cookies.

§ 2. [General provisions and use of the Online Store]

1. All rights to the Online Store (including copyrights, name, domain, designs, forms, and logos displayed on the Online Store Website, except for third‑party content used to present Goods) belong to the Seller. Use is permitted only as specified herein and with the Seller’s written consent.
2. Access requires an Internet‑enabled device supporting current versions of major browsers (e.g., Mozilla Firefox, Google Chrome, Microsoft Edge/Internet Explorer, Safari). Use may require Java, JavaScript and appropriate cookie settings.
3. Placing an order and using services requires an active email account.
4. It is prohibited to provide unlawful content or use the Online Store or services in a manner that is unlawful, unethical, or infringes personal rights of third parties.
5. The public nature of the Internet may involve risks of unauthorized access or modification of Customer data. Customers should use appropriate technical measures (e.g., antivirus, identity protection). The Seller never requests the Customer’s Password.

§ 3. [Registration]

1. Creating a Customer Account (Registration) is free of charge.
2. Registration is not mandatory to place an order.
3. To register, the Customer must: (a) fill out the registration form on the Online Store Website; (b) submit the form electronically; (c) set an individual Password.
4. When filling out the form, the Customer may review these Terms and must accept them by ticking the checkbox.
5. During Registration, the Customer may consent to the processing of personal data for marketing purposes. The Seller will inform about the purpose and recipients of data. Consent is voluntary and may be withdrawn at any time by email or in Account settings.
6. After submitting the form, the Customer will promptly receive a Registration confirmation by email. At this moment, an agreement for the Customer Account management service is concluded, granting access to the Account and allowing data modification.

§ 4. [Orders]

1. Information presented on the Online Store Website does not constitute an offer under the Civil Code but an invitation to submit offers.
2. Orders may be placed 24/7 via the Online Store Website.
3. To place an order: (a) add Goods to the cart with ADD TO CART; (b) select delivery method and payment option in the cart; (c) submit the order form using ORDER AND PAY. Before submission, the Customer is informed of the total price, delivery costs, and any additional charges.
4. Placing an order constitutes the Customer’s offer to conclude a Sales Agreement.
5. After placing an order, the Seller sends an order confirmation to the Customer’s email address.
6. Next, the Seller sends a notification of order acceptance for processing. Upon receipt, the Sales Agreement is concluded.

§ 5. [Prices and Payment Methods]

1. Prices shown with Goods are gross (incl. VAT) and exclude delivery and any additional charges disclosed during checkout.
2. Available payment methods:
   1. Bank transfer to the Seller’s bank account – processing begins after order confirmation and receipt of funds.
   2. Bank transfer via external payment system Przelewy24 (PayPro S.A., Poznań) – processing begins after order confirmation and receipt of payment confirmation from Przelewy24.
   3. Cash on delivery (COD) – payable to the delivery provider upon delivery; processing begins after order confirmation.
   4. BLIK (Polski Standard Płatności sp. z o.o., Warsaw) – processing begins after order confirmation and receipt of payment confirmation.
   5. Mobile payments such as Google Pay, Apple Pay, and SkyCash – processing begins after order confirmation and payment confirmation.
3. The Online Store informs the Customer about the payment deadline applicable to the order.
4. If payment is not made on time, the Seller will set an additional deadline and notify the Customer via Durable Medium. If payment is still not made, the Seller may withdraw from the Sales Agreement (pursuant to Article 491 of the Civil Code) and will send a withdrawal statement via Durable Medium.

§ 6. [Delivery]

1. Delivery is available within Poland, the European Union, and selected non‑EU countries, including Serbia, Bosnia and Herzegovina, the United Kingdom, and Switzerland.
2. The Seller is obliged to deliver Goods free from defects.
3. Detailed delivery conditions and order processing information are available on the Online Store Website.
4. Delivery time and order processing time stated on the Online Store Website are calculated in Working Days (see § 1).
5. For COD orders, times are counted from the date the Sales Agreement is concluded.
6. Goods are delivered to the address specified in the order form using a delivery service.
7. On the day of dispatch (if personal pickup is not selected), the Seller will email the Customer a shipping confirmation.
8. The Customer should inspect the parcel according to standard practices. If shortages or damage are found, the Customer may request a damage report from the courier.
9. Personal pickup is available at the Seller’s office on Working Days during opening hours listed on the Online Store Website, after arranging a pickup time by email or phone.
10. Sales documents (VAT invoices or electronic receipts) are issued in electronic form within 7 days from order confirmation, dispatch, or additional service activation, and are sent by email in PDF format. A paper invoice/receipt can be requested at sklep@bkfmyjnie.pl; it will then be included with the shipment. VAT‑payer Customers (Entrepreneurs) must select the appropriate option before submitting the order.
11. If the Customer is absent at delivery:
    1. a delivery notice (awizo) may be left;
    2. the courier may attempt to contact the Customer to arrange a new delivery time; or
    3. if the package returns to the Online Store due to failed delivery, the Seller will contact the Customer to arrange a new delivery date and cost.

§ 7. [Warranty for Entrepreneurs and Non‑Conformity of Goods with the Agreement (Consumer Warranty)]

The Seller is obliged to deliver Goods free from defects and is liable under Article 556 et seq. of the Polish Civil Code (statutory warranty for defects). Where the Buyer is a Consumer, liability is additionally governed by Chapter 5a (Articles 43a–43g) of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2020, item 287, as amended).

For Consumers within the European Union, Seller’s liability for defects is further subject to Directive (EU) 2019/771 of 20 May 2019 on certain aspects concerning contracts for the sale of goods, as implemented in the relevant Member States.

§ 8. [Complaints]

1. Complaints related to Goods or performance of the Sales Agreement may be submitted by Entrepreneurs electronically at www.bkf.pl/reklamacje.
2. The Seller will respond to a complaint regarding the Goods or performance of the Sales Agreement within 14 days from receipt of the complaint from the Entrepreneur.
3. Complaints regarding the use of free electronic services may also be submitted electronically at www.bkf.pl/reklamacje. The complaint should include a description of the issue. The Seller will review the complaint without undue delay, no later than 14 days from submission, and will provide a response. If resolution requires consultation with an external entity (e.g., the Manufacturer) or shipping the product to the Manufacturer, the Seller may extend the resolution period up to 60 calendar days, notifying the Entrepreneur before the initial 14‑day period expires.

§ 9. [Warranty]

Goods may be covered by a warranty provided by the manufacturer or distributor. If applicable, a warranty statement is delivered with the Goods. Its terms (scope, duration, claim procedures) are specified in the warranty document. The warranty does not limit or exclude rights arising from the statutory warranty (for Entrepreneurs) or non‑conformity of Goods with the agreement (for Consumers) as specified in § 7.

§ 10. [Withdrawal from the Sales Agreement]

1. A Consumer may withdraw from a Sales Agreement within 14 days without giving any reason.
2. The withdrawal period begins when the Consumer or a third party indicated by the Consumer (other than the carrier) takes possession of the Goods.
3. The Consumer may submit a withdrawal statement to the Seller in writing (Skarbimierzyce 22, 72‑002 Dołuje) or via email (sklep@bkfmyjnie.pl). The deadline is met if the statement is sent before it expires.
4. Withdrawal may also be submitted via the form provided on the Online Store Website. The Seller shall promptly confirm receipt of the form.
5. Upon withdrawal, the agreement is considered not concluded.
6. If the Consumer submits a withdrawal statement before the Seller accepts the Consumer’s offer, the offer ceases to be binding.
7. The Seller shall, without delay and no later than 14 days from receipt of the withdrawal statement, refund all payments received from the Consumer, including the cost of delivery of the Goods to the Consumer. The Seller may withhold the refund until the Goods are returned or proof of return is provided—whichever occurs first.
8. If the Consumer chose a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obliged to refund the additional costs.
9. The Consumer must return the Goods promptly, and no later than 14 days from the date of withdrawal, to the Seller’s address. The deadline is met if the Goods are sent before it expires.
10. In the event of withdrawal, the Consumer bears only the direct costs of returning the Goods.
11. If, due to its nature, the Goods cannot be returned by regular mail, the Seller will inform the Consumer of the return cost on the Online Store Website.
12. The Consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
13. Refunds are made using the same payment method used by the Consumer, unless the Consumer expressly agrees to a different method that does not incur costs.
14. The right of withdrawal does not apply to agreements where the subject of performance is audio or visual recordings or computer programs supplied in sealed packaging if the packaging was opened after delivery.

§ 11. [Free services]

1. The Seller provides the following free electronic services: (a) Contact Form; (b) Newsletter; (c) Customer Account Management; (d) Posting Reviews.
2. Services listed in § 11(1) are available 24/7.
3. The Seller may choose and modify the type, form, duration, and method of granting access to selected services and will inform Customers accordingly.
4. Messages via the Contact Form are received by the Seller through the Online Store Website.
5. Resignation from the Contact Form service is effected by ceasing to send inquiries.
6. The Newsletter service is available to any Customer who provides their email address via the registration form. After submitting the form, an activation link will be sent. The agreement for the Newsletter service is concluded when the link is activated. During Registration, the Customer may also subscribe via checkbox.
7. The Newsletter includes information about new products or services and is sent to all subscribed Customers.
8. Each Newsletter indicates the sender, subject, and contains instructions on how to unsubscribe.
9. The Customer may unsubscribe at any time by using the link in the Newsletter or by deactivating the option in the Customer Account.
10. The Customer Account Management service is available after Registration and enables data modification, order tracking, order history, and complaint submission.
11. A registered Customer may request deletion of their Account; the Seller will process the request within 14 days.
12. The Posting Reviews service allows Customers with an Account to publish subjective opinions about Goods.
13. The Customer may resign from Posting Reviews at any time by ceasing to post content.
14. The Seller may block access to the Account and free services if the Customer acts detrimentally, violates law or these Terms, or for security reasons (e.g., attempting to break security). The block remains for the time necessary to resolve the issue. The Customer will be notified via email.

§ 12. [Customer’s Responsibility for Posted Content]

1. By posting content, the Customer voluntarily distributes it. The content does not represent the views of the Seller. The Seller only provides the telecommunications resources for publishing.
2. The Customer declares that: (a) they hold the rights necessary to the works/trademarks/related rights comprising the content; (b) the posting and sharing of personal data, images, and third‑party information has been done lawfully and with consent; (c) they consent to access by other Customers and the Seller and authorize the Seller to use the content free of charge in accordance with these Terms; (d) they consent to modification and adaptation of posted works under the Copyright and Related Rights Act.
3. The Customer is not entitled to: (a) post third‑party personal data or distribute images without legal authorization or explicit consent; (b) post advertising/promotional content while using the services in § 11.
4. The Seller is responsible for Customer‑posted content only upon notification in accordance with § 13.
5. It is prohibited to post content that: (a) is posted in bad faith (e.g., to violate personal rights); (b) violates third‑party rights (copyrights, industrial property, business secrets, confidentiality); (c) contains offensive language or threats; (d) conflicts with the Seller’s interests; (e) otherwise violates these Terms, applicable laws, or social norms.
6. Upon receiving a notification under § 13, the Seller may modify or remove content posted by Customers (particularly where reports indicate potential violations). The Seller does not continuously monitor posted content.
7. The Customer grants the Seller a free‑of‑charge license to use content posted on the Online Store Website.

§ 13. [Reporting Threats or Violations of Rights]

1. If a Customer or any third party believes that content published on the Online Store Website violates their rights or legally protected interests, they may notify the Seller of the potential violation.
2. Upon receiving such notification, the Seller shall take immediate action to remove the content that is the cause of the violation.

§ 14. [Personal Data Protection]

Principles of personal data protection are outlined in the Privacy Policy available on the Online Store Website.

§ 15. [Termination of the Agreement for the Provision of Electronic Services]

1. Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time without stating a reason, provided that rights acquired before termination remain unaffected.
2. A registered Customer may terminate by sending a declaration of intent to the Seller using any remote communication method that allows the Seller to become aware of it.
3. The Seller may terminate by sending a declaration of intent to the Customer’s email address provided during Registration.

§ 16. [Final Provisions]

1. The Seller is liable for non‑performance or improper performance of the agreement. For agreements with Entrepreneurs, the Seller is liable only for intentional damage and only to the extent of actual losses.
2. The content of these Terms may be saved, printed, or downloaded at any time from the Online Store Website.
3. In the event of a dispute, the parties will seek an amicable resolution. The governing law is Polish law.
4. The Seller informs Consumers about the possibility of out‑of‑court dispute resolution (ADR). Rules are available at the offices/websites of authorized entities (e.g., consumer rights advocates, Provincial Trade Inspection Offices). A list is available on the website of the Office of Competition and Consumer Protection (UOKiK). The EU ODR platform is available at http://ec.europa.eu/consumers/odr/.
5. The Seller reserves the right to amend these Terms. Orders accepted before new Terms take effect will be processed under the version in force on the order date. Changes take effect 7 days after publication on the Online Store Website. Customers will be informed 7 days prior by email containing a link to the updated document. If the Customer does not accept the new Terms, they must notify the Seller; this will result in termination under § 15.
6. These Terms and Conditions take effect on 16 April 2025.